EMEA Conference

May 08–09, 2018
Aston University Business School, Birmingham, England

You know about customer experience insights. They’re the lifeblood of your CX program. But an insight is just a building block. You need intelligence to drive progress and innovation.

  • EMEA CONFERENCE | May 08-09, 2018 — Birmingham, England
Register

From Insights to Intelligence

Join us 8th-9th May for InMoment’s annual CX Elevated conference and discover how you can go from insights to true customer experience intelligence. At this year’s event, you will hear about the value of customer experience and current trends, as well as from InMoment customers as they share their CX success stories. CX Elevated will also include keynote speakers, executive breakfasts, and live interviews. This year’s conference offers an enlightening, inspiring experience that is sure to take your brand’s customer experience to the top.

Keynote Speaker

SR Clive Woodward

Rugby World Cup Winning Head Coach; Founding Partner and Chairman of Hive Learning

Sir Clive Woodward is the World Cup winning Head Coach who led England’s rugby players to World Cup glory in Australia in 2003. A former England International and British & Irish Lion himself, during Clive’s tenure as Head Coach England moved from 6th in the world to being the number one ranked team, winning every trophy an England team can win.

Maxie Schmidt Subramanian

Analyst

Maxie Schmidt is a principal analyst serving customer experience (CX) professionals. She leads Forrester’s research on CX measurement programs, creates thought leadership, and advises clients on building their CX measurement program and innovating CX measurement practices.

JO Causon

CEO of The Institute of Customer Service

Jo joined The Institute of Customer Service as its CEO in 2009. Since then, she has driven membership growth by 150 percent and worked to provide organisations with an indicator of the return on their service strategy investment, the UK Customer Satisfaction Index.

“What a great conference well done to you and your team on putting on a great event. I've taken away so many thoughts and sparks to rethink the programme and the next phase of our journey. It was a great lineup of presenters and the evening was thoroughly enjoyable”

— Christine Stoddart from Wilko

“I really enjoyed the conference over the last couple of days. I saw a big difference year on year and felt like feedback had been listened to and changes made which was great.”

— Cary Lawton from Pizza Hut

“I go to a lot of conferences, usually I like about 2 of them that can I learn from, but here over these past 2 days it’s been the other way around - the content has been fantastic throughout the 2 days”

— Dan Portus from Tesco

Tracks & Sessions

Our goal for these Thought Leadership sessions is for you to learn about the newest CX technologies and the future of customer experience, all while discovering how you can improve your programme and get the richest insights possible from your customer data.

Thought Leadership

Delivering Purposeful CX

James Bolle

VP, Customer Experience Strategy and Country Manager UK

Thought Leadership

Practical Magic: Real World Applications of AI That Can Elevate Your CX Today

Simon Fraser

Senior Director, Customer Experience Strategy

Thought Leadership

Why Employee Engagement Isn't Enough: Complete Your CX with Employee Journeys

Dr. Paul Warner

VP, Customer Experience Strategy in Business Insights

Thought Leadership

Using Tried and True Sales Tactics to Promote Your Internal CX Initiatives

Sue Hedaux

Customer Champion in Sales

Thought Leadership

Keeping CX Relevant: Mapping CX Objectives to Tangible Business Outcomes

Simon Fraser

Senior Director, Customer Experience Strategy

Thought Leadership

Socialising Customer Data Throughout Your Organization

Emma Hodgetts

Director, Accounts in Customer Success

Thought Leadership

Retail Industry Networking

Scheduled time for attendees to learn from peers in their industry, discuss popular trends, and learn from how they manage their customer experience programmes.

Thought Leadership

Hospitality Industry Networking

Scheduled time for attendees to learn from peers in their industry, discuss popular trends, and learn from how they manage their customer experience programmes.

Thought Leadership

Services Industry Networking

Scheduled time for attendees to learn from peers in their industry, discuss popular trends, and learn from how they manage their customer experience programmes.

Product

Create Your Own Watchlist

Alex Harrod’s Team & Dino

Your industry is constantly changing; new trends, changing technology, shifting customer preferences, and stiffer competition. To stay successful and relevant, your business has to adapt too. Come see how our new product, Watchlist, will quickly and efficiently bring intelligence to how your customers are responding to changes you make within your business.

Product

Create Your Own Dashboards

Alex Harrod’s Team & Dino

Improving your customer experience requires more than listening to what your customers are saying. It’s understanding and acting on that data that truly sets CX leaders apart from the rest. Join us to learn more about how using the right configurability can help you share dashboards with the levels of the organization that need them most. We’ll be diving into how and when to use filters and unveiling the next round of widgets you’ll soon see in your dashboards.

Product

Create Your Own Survey

Alex Harrod’s Team & Dino

DIY as you know it is no more. It’s time to think differently. The future of survey and reporting isn’t DIY, it’s about dynamic machine learning. In this session, we’ll look beyond the ability to create a survey and build a dashboard, and explore what that process will be in the future.

“Thank you so much for letting me be a part of the conference, it has been an amazing 2 days, the brands you had on stage were so good, with really great stories to tell!”

— Alexa Larsson from The North Face

“I have had a great time I’m really glad I came, good to have time out the office to think in this way”

— John Heatherington from M&S

Agenda

Tuesday

Registration

Program will begin at 8:50 am. Please arrive with enough time to register.

MainStage

From Insights to Intelligence Client Case Study
Ask Your Data, Ask Your Customer, Ask Your Community

Breakout

Product Workshop

Lunch

MainStage

Client Case Study
Razor Research Customer Panel

Breakout

Industry Networking Breakout

MainStage

Practical Magic: Real World Applications of AI that can Elevate your CX Today

Keynote

Maxie Schmidt-Subramanian

Dinner

Wednesday

Breakfast

MainStage

Analytics and Intelligence: Finding Meaning
Client Case Study
Making the Business Case for Enterprise CX
Why Employee Engagement Isn’t Enough: Complete Your CX with Employee Journeys

Breakout

Product Workshop

Lunch

MainStage

Client Case Study

Keynote

Jo Causon

Keynote

Sir Clive Woodward

Close and Book Signing

Location & Room Reservations

Aston University Conference Centre & Hotel

Accommodations are conveniently available through the conference venue, Aston University Conference Center and Hotel in Birmingham. Book ahead to reserve your room for CX Elevated 2018!

Use the group number below to reserve your room at a discounted price.

Group Number:

Inmoment18

Check out the Highlights from Last Year’s CX Elevated!

QUESTIONS?

If you have any questions about CXE 2018 please contact Rebecca Sanghera at
rsanghera@inmoment.com

Register Today

CX understanding makes the difference between the foot of the mountain and the summit, so sign up for your ticket to this inspiring, transformative event!