Global Conference

Feb 26–Mar 01, 2018 — Salt Lake City, Utah

You know about customer experience insights. They’re the lifeblood of your CX program. But an insight is just a building block. You need intelligence to drive progress and innovation.

From Insights to Intelligence

You know about customer experience insights. They’re the lifeblood of your CX program. But an insight is just a building block. You need intelligence to drive progress and innovation. Join us at InMoment’s CX Elevated Conference to learn how to add creativity, action, and the ability to predict the future to move from insights to true CX Intelligence.

#CXE2018

GLOBAL CONFERENCE

Feb 26–Mar 01, 2018 — Salt Lake City, Utah

Keynote Speakers

MALCOLM GLADWELL

AUTHOR

Malcolm Gladwell is the author of five New York Times bestsellers — The Tipping Point, Blink, Outliers, What the Dog Saw, and David and Goliath: Underdogs, Misfits and the Art of Battling Giants. He has been named one of the 100 most influential people by TIME magazine and one of the Foreign Policy’s Top Global Thinkers.

James MCQuivey

Analyst, Forrester

James is the foremost analyst tracking and defining the power and impact of digital disruption on traditional businesses. He applies this knowledge to a variety of industries, and published his book "Digital Disruption: Unleashing the Next Wave of Innovation" in February 2013.

“This was the second year I've attended this conference. Both years I have walked away with a ton of ideas that I want to bring to life in my organization to help improve our customer insights and how to better manage our customer experience.”

Tracks & Sessions

Learn how to drive your CX initiatives forward, understand industry trends, and get the latest in best practices through sessions taught by CX leaders with decades of experience in building world-class programs.

Thought Leadership

Practical Magic: Real world applications of AI that can elevate your CX today

Simon Fraser

Senior Director, Customer Experience Strategy

Thought Leadership

Why Employee Engagement Isn't Enough: Complete Your CX with Employee Journeys

Dr. Paul Warner

VP, Customer Experience Strategy

Thought Leadership

Talk to Me: The Role of Voice in the Digital Age

Jon Grover

VP, Product Design

Thought Leadership

The Future of CX Analytics in an Unstructured World

Levi Roberts

Director, Business Insights

Thought Leadership

Socializing Customer Intelligence throughout Your Organization

David Van Brocklin

Senior Director, Customer Success

Thought Leadership

The Alchemy of CX Intelligence

Spencer Morris

SVP, Data Science

Thought Leadership

Delivering Purposeful Customer Experience

James Bolle

VP of Customer Experience Strategy

Thought Leadership

Create Lasting Impact: Future-proofing Your CX Program

Andrew Park

Senior Director Customer Experience Strategy

Designed for the CX practitioner, this track will dive deep into our latest products and features and teach you how to get the most from the InMoment platform.

Product Deep Dive

Resolve

John Dodson

Senior Product Manager

Product Deep Dive

Discover

TJ Nelson

Senior UX Designer

Product Deep Dive

Digital Intercept

Tanner Latenser

Product Manager

Product Deep Dive

DIY

Joel Diamond

Sr. Director, Product

Product Deep Dive

Coach

Niko Hofmann

Manager, Technical Success

Product Deep Dive

Explore

Jordan Naluai

Product Manager

Product Deep Dive

watchlist

Brandon Gardner

Product Manager

Product Deep Dive

Dashboards

Maria Caliendo

Product Manager

“One of the best conferences I’ve ever attended. It was evident how much InMoment cares about its customers and partners.”

Agenda

TO DOWNLOAD THE FULL AGENDA CLICK HERE

Monday

Registration

Program will begin at 5:00 pm. Please arrive with enough time to register.

Conference Kickoff

Hor d'oeuvres and drinks will be served at 5:30 pm, dinner will start at 6:00 pm.

Tuesday

Breakfast

MainStage

The Future of Feedback

Breakouts

Product Deep Dive
Thought Leadership
Workshops

Lunch

Keynote

Malcolm Gladwell

Breakouts

Product Deep Dive
Thought Leadership
Workshops

Dinner

Wednesday

Breakfast

MainStage

Conversation with Andrew Joiner.

Keynote

James McQuivey — Forrester

Mainstage

Analytics and Intelligence

Snow Day/Lunch

An incredible day on the mountain or on the town.

Dinner

Thursday

Breakfast

Breakouts

Product Deep Dive
Thought Leadership
Workshops

Lunch

Location & Room Reservations

Grand America Hotel

The Grand America is conveniently located in the heart of downtown Salt Lake City, just 10 minutes from the Salt Lake International Airport. Nestled between the Wasatch and Oquirrh Mountain Ranges in the magnificent Salt Lake Valley, Grand America is within walking distance from shopping, restaurants, cultural and sporting events, and is roughly 30-40 minutes from the major ski resorts.

Use the group number below to reserve your room at a discounted price.

Group Number:

INM2018

Register Today

Ready to elevate your insights to the level of real CX Intelligence?
Register now for the industry’s most inspiring and transformative event!